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Your questions and
concerns are important to us. If you don't see the answers to your questions
here or elsewhere on the site, please feel free to ask us using our convenient
online contact form, or by phone at 1-866-GOT-GEMS (1-886-468-4367).
| Q. |
Do
you offer a catalog? |
| A. |
Since
we are constantly adding new items to our selection and we offer many
one-of-a-kind items, it would be next to impossible to keep a printed
catalog up to date. If you would like to be notified of new items
or special deals you can subscribe to our mailing
list. |
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| Q. |
How
do I get a website listed on the 1st Class Gems links page? |
| A. |
Send
e-mail to webmaster@1stclassgems.com
and your site will be reviewed. If we feel that it is appropriate
we will add it. |
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| Q. |
What
forms of payment does 1st Class Gems accept? |
| A. |
We
currently accept payment by Visa, MasterCard, "e-check",
personal check, or money order. We accept American Express or Discover
via PayPal. |
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| Q. |
How can I place an order? |
| A. |
It's
easy. You can choose from three options: 1) Place your order online,
using our 100% secure shopping cart. 2) To order by phone, call 206-228-5423,
1-866-GOT-GEMS (1-886-468-4367). 3) If you wish to pay by check or
money order, or to order by mail, download our printable
order form and send with payment to 1402 Lake Tapps Pkwy. E. Ste.
104 #331
Auburn, WA 98092-8157. Make checks payable to: "1st Class Gems" |
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| Q. |
Shipping
Carriers and Choices: |
| A. |
To
view a table of shipping charges, please see our Customer
Service page.
Orders of $100 or more ship FREE. Your package will be delivered
using UPS Ground, USPS Priority Mail or FedEx, depending on the
order total and the
insurance needed. |
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| Q. |
Can
I have my order shipped to an alternate address? (Not my billing address!) |
| A. |
Yes,
as long as you contact your credit card issuer prior to order placement
to add an alternative "SHIP TO" address. If you enter a
separate shipping address, without doing so, your credit card company
may decline the transaction. |
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| Q. |
What
is 1st Class Gems' return policy? |
| A. |
If you decide to return a purchase, please let us know within 7 days
by calling our toll-free number 1-866-GOT-GEMS (1-866-468-4367). Once
we have been notified, we can process your request to either exchange
or refund your order upon receipt of the undamaged, unaltered, and
unworn merchandise. Please send it to us insured and with all original
packaging. 1st Class Gems cannot be responsible for lost or damaged
packages. |
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| Q. |
How
can I charge a purchase without entering my credit card info online?
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| A. |
Easy!
Just call us with your info or send a check or money order using our printable order form. |
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| Q. |
If
I sign up to receive updates, how often will I hear from 1st Class
Gems? |
| A. |
We
DO NOT believe in spamming people or filling your inbox with a lot
of useless information. Last year, our customers received 3-4 notifications.
Just enough to keep you posted; and you can "opt-out" if
you were to ever lose interest or change your mind. |
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Learn more about
1st Class Gems. Get tips for professional women,
art collectors, travelers,
and men buying jewelry. Discover valuable
information about jewelry, gemstones, and artwork.
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Us | Professional Women | Men
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Out | Site Map | Customer Service
1stClassGems.com
1402 Lake Tapps Pkwy. E. Ste. 104 #331
Auburn, WA 98092-8157
Local Phone: 206-228-5423
Toll-Free: 1-866-GOT-GEMS (1-866-468-4367)
Fax: 253-333-0996 Attn: #331
E-mail: info@1stclassgems.com
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